TERMS AND CONDITIONS FOR FUN HOLIDAY ADVENTURES & PRIDE ESCAPE YOUTH & FAMILY WEEKEND HOLIDAY PROGRAMMES

  • Enrolment
    • An enrolment form is required for each child/adult before they will be accepted as a cub/parent into any Pride Lands Holiday programme.
    • The enrolment form must be completed in full including emergency contact details, authorised persons who can collect the cub(s) and any food allergies/health problems.
    • Enrolment is complete when
    • the Pride Escape Youth or Family Weekend or Fun Holiday Adventures online enrolment form is completed, submitted and received by Pride Lands or when the enrolment form is filled in, signed and received by the Pride Lands office,
    • these Terms and Conditions are signed and returned to the Pride Lands office, and
    • full payment/wins confirmation is received by Pride Lands.
    • Pride Lands must be notified immediately if there is any change of circumstances that may affect the accuracy of the details provided in the enrolment form.
  • Hours of Operation
    • The hours of operation for Holiday Adventures and Holiday Programmes will be set in advance and outlined in each respective brochure, website or enrolment form. The hours will be subject to change with reasonable notification by Pride Lands.
    • If a cub is collected after the end time stated in the programme outline then a penalty charge of $1.00 per minute will be incurred.
    • Pride Lands is not responsible for cub(s) before 7.00 a.m. or after 7.00 p.m.
    • There is a minimum of two adults supervising the cubs at all times, from 7am-7pm during our Fun Holiday Adventures and Pride Escape programmes. An exemption to this requirement may be possible where risks for cub and staff safety are appropriate managed. Pride HQ will document the reasons for this exemption and how risks will be managed to parents and Ministry of Social Developement before implemented. This is called a sole charge position.
  • Obligations of parents
    • Parents will provide for themselves and will dress their cubs appropriately and provide sunhats, sunscreen, jackets, warm hats, spare clothes etc.
    • Cubs are not allowed to leave the Holiday Programme except when signed out by a caregiver or authorised person.
    • All cubs and Parents will be held responsible for their behaviour.
    • If Pride HQ raises an issue about a parent’s behaviour, the parent is expected to address concerns as expediently as possible. Failure to do so may lead to the parent’s cub(s) enrolment being suspended or cancelled indefinitely.
    • Parents must complete permission slips for themselves and their cubs at the start of every holiday programme before they can be allowed to attend a trip day or Escape with Pride Lands.
    • Complaints about the programme or staff members should be directed to the Director of Pride Lands, Mr Moses Ariama, who will attempt to rectify the situation. Where possible a mutually agreeable outcome will be sought.
    • Cub(s) are not allowed to bring electronic equipments or gadgets such as phones, ipads or video games to the programmes.
  • Cancellation/sickness
    • Sick Parents and cub(s) will not be accepted into care and alternative arrangements should be made by the parents/guardians.
    • In the event of an accident or illness, parents/guardians will be notified as soon as possible. If they cannot be contacted, the next of kin or emergency contact will be notified as soon as possible.
    • Parents will be responsible for their medical expenses incurred in the case of urgent treatment of their cub and for themselves.
    • If a cub becomes sick their parents will be notified and may be required to collect their cub immediately.
    • Cancellation of a parents/cub’s enrolment must be done in writing and sent or e-mailed to Pride Lands office at least one week before the parent/cub is expected. Late cancellations will incur an administration fee of $30.
    • Pride Lands must be notified if a parent/cub will not be attending the programme as soon as possible. Preferably 9.00a.m at the latest on the day.
  • Confidentiality/Privacy
    • Pride Lands will ensure the confidentiality and privacy of parents/cubs at all times in accordance with the Privacy Act 1993.
    • No information will be disclosed without the Director’s and parent’s permission or as required by legislation, for example, Health & Safety Act.
    • Special diet and medical information, contact details of parents/care givers and phone numbers of emergency contacts will be made available to Pride Lands staff.
    • All files holding confidential information will be duly secured and kept away from the access of unauthorised persons.
  • Fees and charges
    • Fees must be paid at least one week in advance of the day of the commencement of the holiday programme. Late payment may incur a $20 penalty.
    • Fees can be paid directly to the Pride Lands bank account provided on the invoice by internet banking/direct credit. Payments by cash can be made at the office during business hours.  Cheques are to be made payable to Pride Lands.
    • After a booking has been received by Pride Lands there will be no refund of fees owing or paid, unless notification is received five clear days before expected attendance at the holiday programmes.
    • Wild Card discounts only applies if you have purchased one to begin with and will automatically be renewed and invoiced to you every year until a written cancellation letter is received from the parent/guardian that purchased it.
    • Pride Lands fee structure applies in every situation. 1 week = 5 days, therefore a weekly rate applies and below that a daily rate applies, that includes weeks with public holidays. Parent(s)/guardian(s) will be invoiced for expected attendance (based on enrolments) and not actual attendance (based on register).
    • Pride Lands reserves the right not to accept parents/cubs into the programme if fees have not been received at least two working days before attendance.
    • If Pride Lands does provide care and there are fees remaining unpaid 30 days after the due date on the invoice, the outstanding account may be forwarded to a debt collection firm for recovery.  All costs including actual solicitor costs associated with the collection of overdue fees are liable to be paid by the cub(s) parents(s)/guardian(s) as signed below.
    • Pride Lands reserves the right to withhold service or terminate an enrolment whose debt reaches our debt collectors.
    • In addition, 10% per annum is payable on all overdue fees.
    • Parents who have trouble paying the fees should contact the director of Pride Lands, Mr Moses Ariama, as soon as possible to discuss the matter.
    • Parents/guardians agree to give permission for Pride Lands to complete a credit check and outstanding court fines check on each parent/guardian related to the cub(s).
    • Parents/guardians that accummulate debt while using Pride Lands services or are found to have bad credit will be required to make payments in advance. Therefore point 6.1 of fees and charges will no longer apply. Credit accumulated from advance payments will be credited to the next service used at Pride Lands or put towards their debt still owed to Pride Lands.
  • Exclusion from liability
    • Pride Lands is not liable for any injury sustained by a parent/cub during attendance at the programme and is not liable for any medical costs incurred.
  • Acknowledgment and acceptance
    • By signing these terms and conditions you agree:
      • That you have read and understood the terms and conditions and agree to be bound by them;
      • That you consent to receiving commercial electronic messages from Pride Lands unless, in writing, you advise us otherwise;
      • That all prices, terms and conditions are subject to change and that you agree to be bound by those changes; and
      • That this is a binding agreement between Pride Lands and the parent(s)/guardian(s), of the following cub(s)

THANK YOU FOR CHOOSING PRIDE LANDS!

    ADDITIONAL INFORMATION

     

    • All our program fees include GST.
    • Early Bird discounts are non-refundable (refer to Pride Lands fees).
    • Work & Income NZ Subsidies: to ensure all administrative tasks are completed in a timely manner, families who are eligible for Before/After School Care and School Holiday subsidies should complete and return all relevant forms at least two weeks prior to the start date of each program they are applying for.  Please come into our office for any assistance you may require completing your portion of any subsidy application forms and so we can countersign any sections that are relevant us.  Alternatively, you can mail your forms to our office, but please include a self addressed stamped envelope, so that we can return them to you as soon as possible.  Late submissions will also be accepted, but certain Terms and Conditions will apply (please refer to attachments).